• Managing all the activities related to Procurement & Purchase of Chemicals, Printing & Packaging, Direct Purchases for Production and General items ensuring the best quality at the best price and making sure the realization of KPI’s (Quarter/Yearly) for Supply Chain Department.
• Requesting and reviewing quotations and inquiries, preparing PQCS (Purchase quotation Comparative Statement), Performing cost analysis, setting benchmarks and preparing proposals for approval from Top Management.
• Negotiation and correspondence with vendors based on market vs volume with proactive follow up for timely deliveries of supplies.
• Conducting vendor evaluation, maintaining trend analysis and looking out for better sourcing.
• Counselling internal/external customers to ensure compliance to company’s Procurement & purchase policies and procedures.
• Performing new and old vendor evaluation visits (called/uncalled), measuring and reviewing vendor performances in compliance to company’s policies and procedures.
• Intra departmental Liaison and coordination for investigating complaints, analyzing and determining the problems and providing corrective actions.
• Contract Management: preparing documentation and obtaining approvals ensuring timely agreements for general supplies and services.
• Manage every day to day aspect of the supply chain and notify the senior management of any possible obstacles to increase efficiency.
• Corporate Rebranding – Special task: Packaging changed and developed for top 50 products with new vendors and realized the supplies within four months.

• Development of business operations, forecasting sales targets, branch budget, achieving KPI’s and promoting the organization’s presence within Abu Dhabi market.
• Business/market development for the assigned territory.
• Restricting operational activities Vs increasing sales performance.
• Improving and enhancing processes and defining procedures wherever possible.
• Reporting with recommendations to senior management for maximizing customer touch points, improving business relationships and creating an environment where customer can flourish.

• Proactive acknowledgement to Account Customer inquiries, providing rapid solutions to real time issues and problems, Conflicts, requests and suggestions.
• Managing customer claims, initiate billing adjustments in coordination with Line Manager.
• Focusing existing customer growth while identifying potential opportunities within existing and new customers, expanding business opportunities and market share.
• Shipment track reporting to customer on each step for smooth shipments pickup/delivery.
• Provide feasible solutions to customers with specialized services in freight/Cargo (Air, Sea and Land), express and domestic in collaboration with other business units ensuring extreme support.
• Creating a liaison and collaboration with other business units, such as ground operations, cargo operations, International Networks and agents for rates and routes etc. to ensure required service delivery to customers.
• Preparing Proposals and quotations for customers keeping the maximum winning ratio.
• Ensuring and realization of receivables alongside the credit team.
• Ensuring KPI’s for the team by compiling on time jobs costing, detailed profit analysis, import & export ratio, highlighting the business trends in order to focus product wise targets for better outcome.

• Managing and servicing 120 active Corporate Accounts (Relationship/Direct) for the assigned territory.
• Credit Administration, verification, monitoring, Ageing Maintenance (DSO-Daily sales outstanding) ensuring KPI’s.
• Follow ups and close coordination for receivables and preparation of ageing reports for management reviews.
• Invoicing-Billing errors rectification by initiating credit/debit requests.
• Ensuring Sales and credit terms compliance as agreed between the customer and company.
• Revenue realization, real time Conflict and complaint management.
• Clientele and receivable trends recording and maintenance in the database.
• Customer visits on daily basis in order to enhance customer relations, improving customer experience ensuring brand loyalty and market positioning.

• Inventory/Stock controlling and record keeping.
• Preparing formal proposals and quotations for prospective customer.
• Following up with buyers closely and making sure on time shipment completion and delivery.
• Coordination and liaison with banks for documentation and payments.
• Production planning, scheduling, managing logistics and dispatch as per customer needs and deadlines.
• Business development and support in achieving sales targets through excellent customer relationships.
• Ensuring maximum compliance for ISO and auditing purpose.
• Customer retention and Customer complain resolution ensuring high level of satisfaction & trust.

• Ensuring Quality for the supplies being dispatch to customer warehouses.
• Ensuring compliance to ISO being implemented within the organization.
• Coordination and follow ups for orders and timely and accurate consignments deliveries.
• Documentation and paperwork for audits and records.